Privacy Policy

Effective date: 1 January 2026

Hostsavers ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, disclose and safeguard your personal information when you use our website and services. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following types of information:

• Contact details you provide — such as your name, email address, phone number and organisation — when you submit an enquiry, request a quote or sign up for a service.
• Account and billing information needed to provide and invoice our hosting and IT services.
• Technical data automatically collected when you visit our website, such as your IP address, browser type, pages viewed and the date and time of your visit.
• Service data stored on our infrastructure on your behalf as part of delivering hosting and managed IT services.

How we use your information

We use personal information to:

• respond to enquiries and provide quotes;
• set up, deliver, maintain and support the services you request;
• process payments and manage your account;
• send service-related notices, and (where you have opted in) occasional updates;
• maintain the security and integrity of our systems; and
• meet our legal and regulatory obligations.

Disclosure of information

We do not sell your personal information. We may share it only where necessary with trusted third parties who help us operate our business — for example, data centre and infrastructure providers, payment processors and email delivery services — and only to the extent required to deliver our services. We may also disclose information where required or authorised by law.

Storage and overseas disclosure

Where possible, data is held on Australian-based infrastructure. Some service providers we rely on may store or process limited data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with this policy and the APPs.

Cookies and analytics

Our website may use cookies and similar technologies to help the site function and to understand how it is used. You can disable cookies in your browser settings, though some features may not work as intended.

Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include access controls, encryption in transit, firewalls and regular monitoring. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Retention

We keep personal information only for as long as needed to provide our services and to meet legal, accounting or reporting requirements, after which it is securely deleted or de-identified.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown above.