Acceptable Use Policy

Effective date: 1 January 2026

This Acceptable Use Policy ("AUP") sets out the rules for using Hostsavers hosting and IT services.

It applies to all customers and to anyone who uses our services. By using our services you agree to this policy. We may update it from time to time, and the current version will always be published on this page. Where this policy refers to "you", it includes your end users and anyone you allow to use your account.

Prohibited content

You must not use our services to host, store, transmit or link to material that:

• is unlawful, defamatory, harassing, threatening or otherwise objectionable;
• infringes the intellectual property, privacy or other rights of any person;
• depicts or promotes child exploitation, violence or unlawful discrimination;
• contains malware, viruses, or code designed to disrupt or gain unauthorised access to systems; or
• breaches any applicable Australian law or the law of any relevant jurisdiction.

Prohibited activities

• Sending unsolicited bulk or commercial email (spam), or breaching the Spam Act 2003 (Cth).
• Attempting to gain unauthorised access to any system, network or account, or probing or testing the vulnerability of systems without authorisation.
• Interfering with service to any user, host or network, including via denial-of-service attacks.
• Forging headers or otherwise misrepresenting the origin of any communication.
• Running open mail relays, open proxies, or other services that facilitate abuse.
• Engaging in phishing, fraud, or distribution of pirated software or media.

Email use

You are responsible for ensuring all email sent through our services complies with applicable laws, including obtaining consent before sending marketing messages and providing a functional unsubscribe option. We may apply sending limits to protect mail server reputation.

Resource usage

Shared hosting resources are provided for normal website and email operation. You must not use a disproportionate share of server resources (CPU, memory, disk, bandwidth or processes) in a way that degrades service for other customers. We may ask you to optimise your usage or move to a more suitable plan, and may take reasonable action to maintain platform stability.

Security and your responsibilities

• Keep your account credentials confidential and use strong, unique passwords.
• Keep any software you install (such as CMS platforms, plugins and themes) up to date and patched.
• Promptly notify us of any actual or suspected security incident affecting your account.
• You are responsible for the content and conduct of any end users on your account.

Backups

While we maintain our own backups for platform recovery, you remain responsible for keeping your own independent backups of your data. Backups are provided on a best-effort basis and should not be your sole copy of important data.

Suspension and termination

We may suspend or terminate access to services, or remove offending material, where we reasonably believe this policy has been breached, where required by law, or where necessary to protect our platform, our customers or third parties. Where practical and appropriate, we will give notice and an opportunity to remedy the issue first; in urgent cases (such as active abuse or a security threat) we may act immediately.

Reporting abuse

To report a suspected breach of this policy or any abuse of our services, please email admin@hostsavers.net with as much detail as possible.